Within the framework of the use of its services and in particular the services accessible on its website, mobile site, online store and mobile applications, LYKKE HOTEL & SPA CHAMONIX, in its capacity as data controller, is likely to collect and process personal data concerning you.
We are committed to respecting the rules governing the protection of the privacy of prospects and visitors to our sites: website, mobile site, online store and mobile applications. All processing of personal data implemented as part of the services accessible complies with applicable local regulations on the protection of personal data and in particular the provisions of the amended French Data Protection Act of January 6, 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or "RGPD".
1 - WHAT ARE OUR PERSONAL DATA PROTECTION COMMITMENTS?
LYKKE HOTEL & SPA CHAMONIX undertakes to guarantee a high level of protection for the personal data of its customers, prospective customers, users of its websites: internet site, mobile site, online store and mobile applications and any other person whose personal data it processes.
LYKKE HOTEL & SPA CHAMONIX undertakes to comply with the regulations applicable to all processing of personal data that it implements:
- Your personal data will be processed lawfully, fairly and transparently;
- Your personal data is collected for specific, explicit and legitimate purposes, and is not further processed in a way that is incompatible with these purposes;
- Your personal data are stored in an appropriate and relevant manner and are limited to what is necessary for the purposes for which they are processed;
- Your personal data will be kept accurate and up to date and all reasonable steps will be taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.
LYKKE HOTEL & SPA CHAMONIX implements appropriate technical and organizational measures in order to guarantee a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned right from the conception of the processing operations.
Furthermore, LYKKE HOTEL & SPA CHAMONIX contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).
2 - WHAT PERSONAL DATA DO WE COLLECT?
A - Depending on the purpose of the collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide.
Generally, we may directly collect the following categories of personal data:
a) personal details, such as your surname, first name, e-mail address, postal address and telephone number(s);
b) the identifiers used to access your online account, i.e. username and password. This is necessary for us to create a personal user account;
c) exchanges with us, which may include details of conversations via chat, customer service ;
d) demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);
e) browsing history, such as the pages visited, the date of the visit, the location at the time of the visit, or the IP address;
f) information relating to payment when a purchase or reservation is made on one of our sites, online stores or applications. Generally, the invoice is issued with your name, billing address and payment details such as your credit card or bank account;
We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or respond to our posts and promotional announcements on social networks.
B - Personal data concerning minors
LYKKE HOTEL & SPA CHAMONIX does not collect or process personal data from children under the age of 18 without the prior consent of the child's parents or guardians.
If personal data concerning children is collected via our websites, mobile sites, online stores and mobile applications, parents or guardians may object by contacting us at the address given at the bottom of this page.
3 - HOW IS PERSONAL DATA COLLECTED?
A - Means of collecting your data
In the context of our relationship, you may communicate your personal data to us by various means, in particular on our websites, mobile sites, online store and mobile applications, when you browse the Internet, make purchases, make reservations, fill in the various collection forms, subscribe to our e-newsletter, create an account, submit an application, post comments on our social networking pages, make contact with our establishment, or send us your personal data in any other way.
B - IP address
C - Cookies
LYKKE HOTEL & SPA CHAMONIX may use "cookies", text files used to identify your terminal when you connect to one of our services, in order to constantly improve the quality of the services offered on our sites: website, mobile site, online store and mobile application, and to ensure that they meet your expectations. The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) enables LYKKE HOTEL & SPA CHAMONIX to collect information and personal data, depending on your choice of terminal settings.
Types of cookies used :
a) Cookies essential for site use. They enable you to use the site's main functions, such as purchasing or booking services. If you disable cookies, you will no longer be able to use these functions. The information stored cannot be used for commercial purposes.
b) Site performance cookies. Performance cookies enable us to optimize our website and detect any technical problems you may encounter. They enable us to collect information on how you use the site, in particular the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored may not be used for commercial purposes.
c) Functionality cookies. These cookies enable the site to remember the choices you have made (such as your username, language choice or location) and provide more precise and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.
d) Advertising marketing cookies. These cookies collect information about your Internet browsing habits in order to offer you advertising tailored to your interests. They also make it possible to limit the number of times you see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the authorization of the website operator. They memorize visits to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site functionalities provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and no individual can be identified via the data collected.
e) Cookies from third-party websites and social networks Our website contains links and/or content to other websites and social networks, and we do not know which cookies are used by them. To find out more, please consult the information provided by these third-party sites and social networks about their own cookies.
D - Respecting your privacy
We are committed to protecting your privacy and adhere to the following 2 principles.
- We do not associate your cookies with any information that could identify you directly and personally. Under no circumstances do cookies allow us to know your address, date of birth, telephone number or any other identifying information.
- We do not provide any personal information to advertisers or third-party sites that display our ads based on your interests.
If your computer or cell phone is used by several people, or if it has several browsers, it is possible that the content displayed to other users may correspond to your preferences. If you wish, you can change your browser settings.
For more information on how cookies and targeted advertising work, please visit the Cnil website: https: //www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E - Links to third-party sites
Our website, mobile site, online store and mobile applications may contain links to third-party websites.
We disclaim any responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.
4 - WHAT IS THE PURPOSE OF DATA THAT MAY BE COLLECTED?
Your data is mainly used for reservation and purchase purposes (supply of services, specific services and products), canvassing, customer loyalty, promotion, sales information, satisfaction surveys, organization of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the above-mentioned purposes is notably necessary:
- To ensure performance of the service contract ;
- To comply with a legal obligation ;
- For the purposes of the legitimate interests pursued by our company (in particular developing new services and offers, improving customer service, etc.).
In particular, your data will be used :
- To enable you to benefit from all the services available on our establishment's website, mobile site, store and mobile applications: creation of a user account, e-newsletter, reservation management, assistance and complaints, loyalty program management, etc. ;
- To enable you to browse our websites;
- To match our information, notifications, offers and other services to your interests;
- To facilitate the administrative formalities involved in booking and purchasing.
5 - HOW LONG IS YOUR DATA STORED?
LYKKE HOTEL & SPA CHAMONIX undertakes to keep your personal data for no longer than is necessary for the purposes for which they are processed.
Retention periods are defined according to the purposes of the processing carried out by LYKKE HOTEL & SPA CHAMONIX and take particular account of applicable legal provisions imposing a precise retention period for certain categories of data, any applicable limitation periods and the recommendations of the CNIL concerning certain categories of data processing.
6 - WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA?
A - Recipients of your data
The data collected on our website, mobile site, online store and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. Please note that LYKKE HOTEL & SPA CHAMONIX requires its service providers to implement strict confidentiality and data protection measures.
B - Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, LYKKE HOTEL & SPA CHAMONIX will make every effort to ensure that this international transfer of data has an adequate level of security and guarantees.
7 - HOW TO EXERCISE YOUR RIGHTS
In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification and deletion of data concerning you, as well as your rights to limit and object to the processing and portability of your personal data.
In addition, you have the legal right to define directives concerning the fate of your personal data after death.
In addition, any person who was under age at the time of collection of his or her personal data may obtain its deletion as soon as possible.
These rights may be exercised by writing to the following address:
LYKKE HOTEL & SPA CHAMONIX
39 rue des Allobroges
74 400 CHAMONIX MONT-BLANC
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés in the event of a breach of the regulations applicable to the protection of Personal Data and in particular the RGPD.
8 - COMPUTER SECURITY / TRANSACTION SECURITY
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for LYKKE HOTEL & SPA CHAMONIX. We therefore implement all the technical and organizational measures necessary, in view of the nature, scope and context of the personal data you provide and the risks presented by their processing, to safeguard the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data.
We offer a secure online payment system using the latest technology.
LYKKE HOTEL & SPA CHAMONIX strives to combat identity theft on the Internet. That's why, for example, we use a system to detect fraudulent credit card payments. This device is designed to protect you in the event of loss or theft of your bank card.
The security and confidentiality of personal data depend on good practice on everyone's part. That's why we ask you not to share your passwords with third parties, to always log out of your profile and your social account (especially if you have linked accounts) and to close your browser window at the end of your work session, especially if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.
9 - CONTACT US
If you have any further questions about this policy or the way in which LYKKE HOTEL & SPA CHAMONIX handles your personal data, please contact us at the following address: firstname.lastname@example.org
10 - CHANGES TO THE DECLARATION